💰 RETURN & REFUND POLICY — LuxoraMart
At LuxoraMart, we aim for complete customer satisfaction. If there is an issue with your order, our Return & Refund Policy explains how it is handled.
Returns may be requested within 30 days of delivery. Items must be unused, undamaged, and in original packaging to qualify.
To start a return, contact us with your order number and reason. Approved returns will receive return instructions.
Once returned items are received and inspected, refunds are processed within 5–7 business days to the original payment method.
If an item arrives damaged, defective, or incorrect, contact us promptly with photos for verification. A replacement or refund will be provided.
Return shipping costs may be the customer’s responsibility unless the issue was caused by our error.
Certain items may be non-returnable due to hygiene or clearance conditions.
Address: 570 Travis Avenue, Staten Island, New York 10314
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